Frequently Asked Questions

  • How should I prepare my file?

    The basic and easiest answer to this question is that you supply a PRINT READY .PDF file. We recommended a minimum of 300dpi, converted to CMYK colorspace, all fonts outlined AND embedded. Specify your trim area with crop marks (Don't place crop marks inside the work area). Make sure you have a minimum of 1/8" (0.125") BLEED on all edges of your job, and a 1/8" (0.125") SAFE area that has all critical design element such as text, pulled away from trim. Following these guidelines, and CAREFULLY CHECKING THE RESULTING PDF before uploading will greatly reduce the possibility of error and accelerate your job through production.

    PDF print ready files:

    • Minimum resolution of 300 dpi

    • CMYK colorspace

    • All fonts outlined and embedded

    • Specify trim area with crop marks (Don't place crop marks inside the work area)

    • Artwork should have 1/8" (0.125") bleed from trim line

    • Information content ("Safe Area") should be 1/8" (0.125") away from trim line.

  • What color mode should my file be?

    You should always start and finish your designs in CMYK color mode.

  • What resolution should my file be?

    We only accept 300 dpi files and no less.

    Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

  • What type of files should I send?

    We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

  • What type of files should I send?

    We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

  • How should I set up my bleed?

    Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. 
Please keep all text at least 0.125" inside the cut-line.

    
- The bleed for Standard Products is 0.125". 

    
- The bleed for Booklets and Presentation Folders is 0.25". 

  • Can I submit front and back in the same file?

    No. We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

    Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.